The tow truck did eventually arrive however. Surely Budget will at least follow through and send that replacement car with the tow truck? By now it’s well on the way to Buena Vista. Transportation companies just laugh at our request for assistance back to Golden. Not content to rely on Budget they searched for their own options but found none. The car managed to make it to Buena Vista, and they pulled into a coffee shop to wait. Budget apparently told them “that it ‘appeared’ that the replacement car had been ordered.” It was suggested they could leave the car and take a reimbursable Uber, but then the couple says Budget determined the ride would be too long to do that. There was some confusion about what to do next. They were placed on hold, transferred around, and – they say – finally were told that a tow truck would be dispatched from Aspen and would take four to six hours. They pulled off the highway and called Budget’s roadside assistance number. A bright warning light began flashing on the screen next to the wrench : “Check Engine Soon”. actually made it as far as the eastward turn, when immediately ascending into the first mountain pass, the car began to shimmy and shake and lost acceleration and power. …The symbol of a large wrench appeared on the dash info screen. When I accelerated, the engine slowed, paused, and juddered. They drove to Salida, Colorado about two and a half hours away. The couple had rented a Mitsubishi Outlander Sport at the Denver airport and made their way to a hotel in Golden, Colorado. Instead two senior citizens “fighting altitude sickness added to pre existing respiratory challenges” were left stranded in the middle of nowhere to fend for themselves. Budget Rent a Car sent a tow truck for the vehicle, but they weren’t allowed to ride in it. In a very long twitter thread a customer who rented a car from Budget detailed how their vehicle broke down two and a half hours outside of Denver.
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